If you submitted an order with us, but didn’t receive an order confirmation, it’s possible that your email address was entered incorrectly. Be sure to check your Junk folder, as emails can occasionally be misdirected there. Get in touch with us by email to see if we have received an order in your name. We’re happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

If you’ve entered incorrect information, such as your address, email, or phone number, please contact our customer service team as soon as possible. We’ll do our best to update your details before your order is processed. However, if the incorrect information impacts delivery and your order has already been processed, any additional costs incurred will be the customer’s responsibility.

If you need to cancel your order before processing begins, please email us immediately. We will do our best to help you, but as our team works quickly to get orders on the way, we cannot always guarantee cancellations. If your order was placed at the weekend or after office hours, you can also email us.

We cannot make changes to an existing order, but if you contact us promptly, we may be able to cancel it before processing begins. Once the order is canceled, you can easily place a new order with the correct items. Please keep in mind that, due to our team’s dedication to efficient order handling, we cannot guarantee that cancellations will be possible.

Yes, if you’d like your posters framed, you can select the option “poster with a frame” on a product page and then just add it to your order. We’ll ensure everything is perfectly done for you!

Unfortunately, we cannot change the delivery address once the parcel has been dispatched from our warehouse. You can reach out to our customer service team, and we will do our best to relay your request to the courier. However, we cannot guarantee that the courier will be able to process the change before delivery. We recommend that you also contact the courier directly to expedite the request.

You will receive an email with a tracking link as soon as your order is dispatched.

If products are returned to us because customers failed to pick up their packages or refused delivery, a fee of $35 will be applied. This fee covers shipping to and from you, as well as handling and restocking costs.

Please contact our customer service team for assistance with handling damaged products. When you reach out, be sure to include all the information requested under the question ‘WHAT TO DO IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT?”.

You have 48 hours to file a complaint regarding damaged items due to shipping or if you received the wrong items. Please make sure to reach out within this time frame to ensure your issue is addressed promptly.